Getting People to Change is the Hardest Part About Legal Tech Adoption ft. Carolyn Humpherys

Quotes:

• "I would say the most common gap is to be able to execute change, to get adoption of whatever that change is. Maybe it's a workflow, maybe it's taking advantage of new technologies. Whatever that change is, firms struggle to get everybody going in the same direction and to get that adoption because adoption only happens when the majority of people within that organization choose to change and it is a choice, right?” 

• “If it's wrong to do it yourself, it's wrong to do it using AI. We would never put case law into a brief that we haven't shepherdedized, that we haven't looked up and validated word for word, that we got that quote right, that we know for sure that it's accurate.

• “I think that the trap is they think that there's one magic prompt that's going to spit out a perfect answer and it doesn't work that way. You may need to iterate your way through it. You may need to ask some follow-up questions. A little trick that I like to use is at the end of my prompt, ask AI, "What questions do you have before you begin?”

• “We need to see our leaders using technology, following the rules, following that knowledge management, all of those rules, because if they're not doing it, guess what? Their lawyers that report to them aren't going to do it either.”